对服务一点一滴的改善，就是“崇尚”的体现

 对服务一点一滴的改善，就是“崇尚”的体现

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               

情人节来临，寇娟娟主动提出准备“情侣房”欢迎礼。为此，她手工折叠“毛巾天鹅”， 精心布置客房，她还毫不吝啬地把这项技能教给其他同事，此项用心改善之举，得到了客人的点名表扬，寇娟娟的付出得到了客人的高度认可。

 

在寇娟娟看来，客人选择酒店入住，不仅仅是考虑硬件设施，更看重的是“服务软件”，除了客房布置格外用心外，卫生环境也必须时刻保持干净舒适。每月一次的大清房，寇娟娟认真对待，一点儿死角也不放过。她的付出，无形中改变着酒店的环境，提升着酒店的服务品质，基于她和团队的共同努力，酒店各项OTA的评分均有所提高，网评好评不断！

 

对服务做出的一点一滴的改善，是对服务的尊崇，对顾客的尊重，更是对黄山大厦品牌的维护。虽然只是酒店一名普通的楼层服务人员，但在寇娟娟身上，我们看到了她对服务品质提升做出的不懈努力，更看到了她“崇尚服务”的精神！